At Source Rambo, we aim to provide accurate product information and reliable sourcing services. This policy explains when a refund may be available. Please send a message to us to verify if refund is possible or not.
1. Product returns and refunds Eligible standard products may be considered for a refund when the item is materially different from the confirmed order, arrives damaged, or has a verified manufacturing defect. Contact us within 7 calendar days of delivery and provide your order number, photographs and a description of the issue.
2. Incorrect or damaged orders If we shipped the wrong product or the item arrived damaged, contact us before returning it. We will review the evidence and, where the claim is approved, provide the applicable replacement or refund instructions.
3. Custom, sourced and special-order products Products sourced or purchased specifically to a customer's requirements may be non-refundable once procurement has been confirmed or the supplier has begun processing the order, except where the product is wrong, materially defective, or otherwise covered by an agreed written exception.
4. Vehicles Vehicle purchases, deposits, inspection fees, documentation, freight and other vehicle-related charges are subject to the terms confirmed in the customer's quotation, invoice or sales agreement. A vehicle deposit is not automatically refundable after supplier confirmation, reservation or shipment.
5. Shipping and logistics charges Shipping, customs, duties, port charges, inspection fees and other third-party logistics costs are generally non-refundable once incurred. If a refund is approved, the refundable amount will be stated by Source Rambo after reviewing the order and applicable third-party charges.
6. Order cancellations Cancellation requests should be submitted as soon as possible. If an order has not yet been procured, processed or dispatched, Source Rambo may approve a cancellation subject to any supplier or payment costs already incurred.
7. Refund processing Approved refunds are normally sent to the original payment method. Processing time can vary by payment provider and bank. Source Rambo does not control delays caused by payment processors, banks, customs authorities or other third parties.
8. How to request a refund Email info@sourcerambo.com or sourcerambo@gmail.com with your order number, customer name, reason for the request, photographs or other supporting evidence, and your preferred contact details. We will review the request and respond with the next steps.
This policy may be updated by Source Rambo from time to time. The terms applicable to a particular order may also be governed by the customer's quotation, invoice, purchase agreement or other written order confirmation.